Processing time
- Please allow 1 - 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.
- During sales and high-volume periods processing time is 3-4 days.
Shipping rates
- Calculated at checkout and vary depending on your delivery location.
Pre-Order Items
- Items listed as 'PRE-ORDER' begin processing on the date indicated in the product description and vary between items.
Dispatch notification
- If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to customerservice@ashluxuryhq.com including your order number.
Item not delivered?
- If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.
- Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
- Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.
Customs and Duties Charges
- Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government.
- Ashluxe has no control over these charges as they vary between countries. These charges are the customers responsibility.
- In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.
Pickups
- The Lagos office is open for pickups. We encourage all urgent orders to choose the shipping option.
- Deliveries take 3-5 days within Nigeria and 7-10 days for international deliveries (this is subject to change caused by customs protocol).