Shipping

Processing time

  • Please allow 1 - 2 business days for your order to be processed. Processing times are not included in the estimated delivery time at checkout.
  • During sales and high-volume periods processing time is 3-4 days.

  • Black Friday Order Processing 

    Please note that during the Black Friday sale period, order processing and delivery times may be slightly extended due to high order volumes.

    • Delivery Timelines:

      • Lagos: 2 - 4 business days

      • Outside Lagos: 4–6 business days

      • International Orders: 6–12 business days

    • In-Store Pickup:
      Orders will be ready for pickup 24 hours after payment confirmation, between 12:00 PM – 6:00 PM (Monday to Sunday).

  • We appreciate your patience and understanding as we ensure every order is fulfilled with the utmost care.

WE HAVE A REGULATED IN-STORE PICKUP POLICY AND WE MAY CHARGE YOU UNDER OUR STOCKPILE POLICY.

  • To ensure proper management of uncollected orders we run a stockpile policy as follows:
    • Orders not picked up within 14 days from the pickup-ready notification will incur a daily storage fee of ₦500.
    • You agree that the accumulated storage fee must be settled before the order can be released to you or your agent.
    • We encourage customers to pick up their orders promptly to avoid additional charges.
  • Orders may take longer due to unforeseen circumstances. For any queries about your package kindly email:


Shipping rates

  • Calculated at checkout and vary depending on your delivery location.


Pre-Order Items

  • Items listed as "PRE-ORDER" begin processing on the date indicated in the product description and vary between items.


Dispatch notification

  • If you have not received a dispatch/delivery notification within the specified processing time or dispatch date, please notify us by sending an email to customerservices@ashcorpgroup.com including your order number.


Item not delivered?

  • If you have not yet received your order within the estimated delivery time, please allow an extra 2-3 days before contacting us because packages may have been delayed by selected courier service.
  • Once items are dispatched it is the responsibility of the postal service to ensure packages are delivered.
  • Please note that refunds will not be issued for lost packages, however items will be resent if a package cannot be traced.


Customs and Duties Charges

  • Almost all shipments crossing international borders (outside Nigeria) are subject to the assessment of duties and taxes imposed by the importing country's government.
  • Ashluxe has no control over these charges as they vary between countries. These charges are the customers responsibility.
  • In rare cases that your package arrives from multiple warehouses if it is unavailable in one location, duties may apply depending on your shipping address.


Pickups

  • The Lagos office is open for pickups. We encourage all urgent orders to choose the shipping option.
  • Deliveries take 3-5 days within Nigeria and 7-10 days for international deliveries (this is subject to change caused by customs protocol).